Contact Us About Personal Credit Card Accounts


Contact Us by Phone

Customer Service

(For servicing of existing accounts only)

1-800-CAPITAL ()

Outside the US, call collect

Rewards Center

Online banking support

Fraud Protection

International collect calls

to report a lost or stolen card

Apply for a credit card

Secured Card

Make an initial deposit

Report death of a cardholder

Small Business credit card

Opt out of marketing solicitations

 
Contact by E-mail

Report suspicious e-mail

If you believe you have received a

phishing
e-mail that claims to be from Capital One, forward the suspicious e-mail to .

 
Contact Us by Mail

Payments
(Please check your statement for the best address and fastest processing)

Capital One
Attn: Payment Processing
PO Box 71083
Charlotte, NC 28272-1083

OVERNIGHT ADDRESS*
Capital One
Attn: Payment Processing
6125 Lakeview Rd
Suite 800
Charlotte, NC 28269

*USPS Priority mail does not get delivered directly to a payment processing center and may not get processed next day. In order to assure overnight delivery and processing please use an express mail service such as Fedex, UPS, DHL, etc.

General correspondence
(Not a Payment Address)

Capital One
Attn: General Correspondence
PO Box 30285
Salt Lake City, UT 84130-0285

Investigate a misapplied payment
(Not a Payment Address)

Capital One
Attn: Payment Investigations
PO Box 30287
Salt Lake City, UT 84130-0287

Dispute a merchant charge
(Not a Payment Address)

Capital One
Attn: Disputes
PO Box 30279
Salt Lake City, UT 84130-0279

Report suspected fraud
(Not a Payment Address)

Capital One
PO Box 30277
Salt Lake City, UT 84130-0277

 

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